Privacy Policy for EMS Rehab Centre

Last updated: [23-08-2025]

At EMS Rehab Centre (emsrehab.com), we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with our team. 

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, home address, emergency contact, medical history, and other details you voluntarily provide when contacting us, booking appointments, or requesting services.

• Non-Personal Information: Browser type, device information, IP address, pages visited, and cookies to improve your browsing experience on our website.

2. How We Use Your Information

We use the information we collect to:

• Provide nursing, rehabilitation, physiotherapy, and in-home care services.

• Respond to inquiries, appointment requests, and customer support needs.

• Communicate important updates, reminders, or service-related notifications.

• Improve our website, services, and patient experience.

• Comply with medical, legal, and regulatory obligations.

3. Information Sharing & Disclosure

We respect your privacy and will never sell or rent your information to third parties. However, we may share your information with:

• Medical professionals directly involved in your care.

• Trusted partners and service providers (e.g., IT support, payment processors) who help us deliver our services.

• Government or legal authorities, if required by law or for safety and compliance reasons.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no online transmission or storage system is 100% secure.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Enhance user experience.

• Track website performance and visitor behavior.

• Remember preferences for future visits.
  You may disable cookies through your browser settings, but some features of our website may not function properly.

6. Your Rights

You have the right to:

• Access, correct, or update your personal information.

• Request the deletion of your personal information, subject to medical/legal retention requirements.

• Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us at: admin@emsrehabcentre.com

7. Third-Party Links

Our website may contain links to external websites (e.g., partner clinics or healthcare resources). We are not responsible for the privacy practices or content of those websites.

8. Children’s Privacy

Our services are intended for adults and caregivers. We do not knowingly collect personal information from children under 18 without parental/guardian consent.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

EMS Care Centre & Rehab Sdn Bhd
      No 2A, RK3/10, Rasah Kemayan, 
      70300 Seremban, Negeri Sembilan, Malaysia
Email: admin@emsrehabcentre.com
Tel: 03-2770 0338 | 013-309 0902 | 011-1065 4028